DRESS MOOD Storehouse strictly NOT ALLOW return and exchange on sold items, except for defective item(s) received.
DRESS MOOD Storehouse provides return & exchange for defective item(s) ONLY.
Defective item(s) must be sent back to DRESS MOOD Storehouse strictly within 3 working days from the day of parcel receipt (based on courier tracking number record).
All items returned for exchange must be in new and original condition with label/tag intact, unworn, unwashed and unaltered. DRESS MOOD Storehouse reserves the rights to reject return request that does not meet the above criteria. Returns that does not meet the above-mentioned criterias will be strictly declined and forfeited.
All returns must be attached with the Purchase Invoice. Please contact DRESS MOOD Storehouse's after sales department if Purchase Invoice is lost.
DRESS MOOD Storehouse will get in touch with buyer once return item is received. Exchange will be processed once the return item is received and notification will be sent through email. The exchange process after receipt of return item would normally take 2-3 working days.
All returns are strictly under buyer’s responsibility until it reaches DRESS MOOD Storehouse. Buyer shall keep the courier tracking number at all times to track and locate the parcel before it reaches DRESS MOOD Storehouse.
Listed below are certain conditions that are NOT applicable for exchange/return/refund:
- Item does not fit*
- Do not like colour*
- Do not like design
- Change of mind
Each purchased item is only entitled to one (1) time return and exchange process. The exchanged item is not eligible for another time of return and exchange.
(*All item colour may vary subject to studio lighting. There may be slight color variation in actual item vs item image. Colour may appear darker or lighter and will not be considered defective. Actual item measurement may vary from 1cm to 3cm in measurement subject to different material quality and measurement method and will not be considered defective. Compare our size guide measurement with your existing apparel for a more accurate fit.)
(i) Return of Defective Item
Items that are returned with the following reason(s) will be deemed under the Return of Defective Item category and therefore all return and exchange shipping costs (both ways) will be borne by DRESS MOOD Storehouse:-
- Torn item
- Stained item (stain size equivalent or larger than 20 cents coin.)
All defective items must be verified by DRESS MOOD Storehouse before processing for exchange.
If the return item is out of stock in other size(s)/colour(s), buyer can choose to exchange for other item with equivalent value or top up the difference for higher value item. Otherwise, buyer can choose to retain store credit for future purchase with DRESS MOOD Storehouse. Strictly no cash refund is allowed.
For all orders that made through website, in case of order cancellation due to out of stock, Dressmood.co will proceed with full refund in CASH VOUCHER only with no expiry. STRICTLY NO CASH REFUND.
For returns due to any other reason(s) that are not listed above, please contact DRESS MOOD Storehouse customer care for further assistance. DRESS MOOD Storehouse reserves the rights to reject any return request that does not meet our return policy criteria.
Return Fees & Charges
Borne by DRESS MOOD Storehouse (Buyer will be reimbursed with store credit / bank in/ credit note***)
Exchange Delivery Charges
Borne by DRESS MOOD Storehouse